Reporting Problems

How to be notified about or report problems

Getting Help

If you need help or have a question, you have two options for contacting Saturn’s customer support.

  1. The live chat option in the lower-right corner of your screen. This is available inside of Saturn installations as well.

  2. Send us an email at support@saturncloud.io.

Status Page

The current status of Saturn is available from Saturn’s Status Page. Any downtime or degraded incidents will be announced and discussed there. If desired, you can subscribe to notifications of such events via email from the status page.

Unethical Conduct

If you believe Saturn, one of its employees, or a third-party vendor on acting on Saturn’s behalf is behaving in an unethical way, issues may be reported in either of two ways: